Customer Service Performance Analyst

Customer Service Performance Analyst -
A Customer Service Performance Analyst is an important part of the business. You will measure individual staff members and dealership centers on their ability to follow a Sales or After-sales process, via telephone or email programs. The information captured will then be presented using various reports and spreadsheets.
You will be working as part of a small team to ensure we provide accurate and consistent data to our clients. You will be required to achieve targets which will be regularly reviewed.
The company is a small, young company that is growing around 50% per year with large aspirations of being market leader in 5 years.
This is an exciting opportunity for the applicant to join a growing, successful company with many opportunities to develop and progress within the company, once experience and knowledge has been developed.
Required Skills
• Reliability
• Accurate data entry and typing skills
• Attention to detail and strong organisational skills
• High concentration levels
• Qualification in spelling and grammar (English Language)
• Microsoft Office experience (In particular, Outlook, Excel, Word)
• The ability to learn new procedures quickly and efficiently
• Interest in customer satisfaction and customer service
• The ability to work well in a team to ensure targets are achieved/exceeded
• The ability to work under pressure